Delivery Information

It is our aim to deliver your order as quickly as possible. Please bear in mind that deliveries to some countries may take a little bit longer to reach their destination. Some of our products may come directly from the manufacturers, and this again may take a little longer.

The delivery price is dependent on the delivery method you choose and the quantity of the items; this could be either a standard or an expedited delivery service. The cost of postage will be shown at the checkout stage. We also provide free standard delivery when you spend $150 or more.

Standard delivery is $5.00* or free when you spend $150 or more. Most orders will be delivered in 5-10 business days or less. However, some orders may take longer up to 15 business days. Delivery cost may change depending on the quantity and weight of goods ordered.

International Delivery:

Currently we are offering customers in United States of America, Canada, United Kingdom, Australia, Europe and New Zealand the opportunity to buy and order online from our store. You will be able to see more countries as we expand our business to other parts of the world.

Please note that the above mentioned prices and delivery times are based on Standard Delivery service. Unfortunately, we only offer Standard Delivery service at the moment. However, special arrangements can be made in certain situations where our customers will require Expedited Delivery service for quick delivery of their order(s).

Please allow additional time for your orders to arrive over the bank holiday weekends. We suggest allowing an additional 2-3 days for your packages to arrive before inquiring about the lost or missing items. It is up to you to make sure that your address details are entered correctly and accurately. We cannot be responsible for delivery problems caused by inadequate address details.

If you have any other concerns about deliveries please do not hesitate to contact our Customer Services Team. Please note that our team is English-speaking and can currently only respond to emails in English.

Free Shipping:

When you place an order of $150 or more then you are eligible for free Standard Delivery. Please note that this offer is only valid when the purchase is made under a single transaction (same order number), totaling an amount of $150 or more. Unfortunately, customer(s) placing multiple orders reaching the target amount will not be able to avail this offer.

Delivery Delays:

We always aim to deliver your order within the mentioned time frame. Unfortunately, there are times when an unavoidable situation means this cannot happen. Some orders may take around 15 business days to deliver from the date of dispatch. In rare cases, your order may experience a slight delay due to many reasons. Usually, this is caused by one important detail or declaration that’s been missed. However, delays can also be due to other circumstances, such as weather and issues at the port. In such a situation we will always attempt to contact you to let you know if there is a problem.

If you have any other concerns about deliveries please do not hesitate to contact our Customer Services Team. Please note that our team is English-speaking and can currently only respond to emails in English.

Payment and VAT:

We only accept payment in US Dollars ($) and by credit or debit card or PayPal. If other payment methods are added you will be able to see them during checkout. All prices shown on the website for both items and delivery services are inclusive of any applicable VAT.

General FAQs:

How will my items be delivered?
All our items are delivered direct to your door between 7am and 8pm, Monday to Saturday. Time and days may differ depending on different countries.

What if I’m not in to receive the delivery?
Our couriers will try to deliver your parcel to you at your door. If you’re not in when we arrive with your delivery, we’ll leave a card to tell you we’ve called. We will normally deliver again the next working day. However, in certain cases when you are not there to receive your delivery, we may leave the package safely at your door step or give it to your neighbor, leaving a note behind for you.

You will be provided with a Tracking Number for your delivery through email once your order is dispatched. Once we have delivered your parcel we will automatically update your order status on your account.

Is there anywhere you don’t deliver?
Unfortunately, we do not deliver orders to PO Boxes and FPO addresses; we may restrict other postcodes at our discretion and we will advise you of this before shipping your order. If, for any other reason beyond our control, we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.

If we will have any problems verifying your physical address, we will contact you about confirming your provided address or to give us an alternate shipping address.

What about custom charges?
Some countries may be subject to additional charges for import duties and taxes. Customs requirements vary from country to country and it is your responsibility to contact your local customs office for accurate information. Pulltrain is not responsible for these additional charges.

*Some shipments may incur a higher postage and packing fee. This will be displayed on checkout and varies depending on the quantity and weight of goods ordered.