Privacy & Cookie Policy

What is a Cookie?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies do not contain malicious software programs, spyware or viruses and are used as a means to collect an end user’s information in order to improve the user experience, by making the interaction between the user and the website faster and more personalized, by remembering a user’s activity for the duration of the visit to the site ‘Session cookie’ or for repeated visits ‘Persistent cookie’.

What Cookies do we use?
We use the following different types of cookies:

Session cookies
These are temporary cookies which are deleted when you close your browser or leave your session on our site or in the product or service. We use session cookies on our site to identify and track users and to store information about your preferences. Our session cookies may also contain your company name and email address.

Persistent cookies
Persistent cookies enable our site to ‘remember’ who you are and to remember your preferences on our site. Persistent cookies will stay on your computer or device after you close your browser or leave your session.

Load Balancer Cookie
This cookie is essential to help ensure that the website loads efficiently by distributing visits across multiple web servers.

Web analytics cookies and similar technologies such as Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google stores the information collected by the cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Unless you opt-out of the Google Cookie, by using this site you consent to the use of the Google Cookie and any information generated by Google Analytics. Click here or copy and paste the link into your browser: http://www.google.com/analytics/ for an overview of privacy at Google and for information on how to opt-out from all Google Analytics cookies.

What information is collected?
The following information is collected in a cookie:
• Your IP Address. This is a string of numbers unique to your device that is recorded by the web server, when you request any page or component on the website. This information is used to monitor your usage of the website.
• Data recorded by the website, which allows the website to ‘recognize’ you to optimize the session performance.

At no point, is any personal information collected or saved on server.

Can I control the use of cookies?
Web browsers offer cookie management settings, which can be found in the options menu of the web browser, under ‘tools’. Web browsers can also enable users to delete specific cookies; you can even set a web browser to reject all cookies. However, choosing to disable all cookies could significantly affect your web browsing experience as many internet services rely on the use of cookies.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings, see https://www.google.com/settings/ads. Additionally, visitors may wish to use the Google Analytics Opt-Out Browser Add-on found at https://tools.google.com/dlpage/gaoptout/

For a list of how to manage all the different browser cookies, here or copy and paste the link into your browser: http://www.aboutcookies.org.uk/managing-cookies

We strive to protect the personal information given to us by our customers, website visitors and information included in our mailing lists.

COLLECTION AND USE OF INFORMATION
Pulltrain collects personal data that you voluntarily provide to us. This might include your name, the name of your business, your address, phone number, e-mail address and other similar information that we need to provide services to our customers. We also analyze our website logs to constantly improve the value of our website to our visitors. This includes page views, unique views, unique visitors, repeated visitors, frequency of visits, and peak volume traffic periods. In our use of this service we do not gather, request, record, require, collect, or track any internet users’ personal identifiable information. Unless required by law, we retain personal information only for as long as necessary to allow us to accomplish the purposes for which we collect it.

USE OF COOKIES
Cookies are small data files that are downloaded onto your computer when you visit our site that automatically identify your browser to our server whenever you interact with our site. We link the cookies to your personally identifiable information on our servers but no personal information is stored in the cookies themselves. We use cookies to track your use of our site and to authenticate users when signing in. We do not share cookies with any other site. Additionally, you may deactivate cookies in your browser at any time if you do not want to use cookies. Cookies are not required to visit our website.

DISCLOSURE OF INFORMATION
Pulltrain does not sell, rent, loan, trade or lease personal information shared to our representatives, collected on our website or included in our email lists to any third party. We will only use the personal information that you provide for the reason that you provided it to us. For example, if you provide us with a shipping address we may use that personal information to create a shipping label. We may also share certain personal information with vendors or service providers that we use to service its customers. For example, a shipping address may be shared with the carrier used to deliver the package to you. We may also share your personal information with vendors that help us provide you with services and help us provide you with an excellent customer experience. Our third party vendors only have access to your personal data for a short period of time and is deleted after a reasonable period of time.

INFORMATION UPDATES AND OPTING OUT
Information updates to your account or changes to your personal information will be made at your request. We make commercially reasonable efforts to ensure that all data, including your personal information, is accurate. You can also update your account details yourself by logging into your account. We encourage our customers to keep their account, addresses and contacting details accurate and up-to-date for a smoother shopping experience. You may also contact us to close your account at any time. Please note that personal information may be retained after you close your account to allow us to meet our obligations to you, resolve problems and meet applicable legal requirements.

DATA SECURITY
We take precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction.

GDPR RIGHTS
European Union data subjects have certain rights related to personal information under the EU General Data Protection Regulation. If you qualify, it is your right to request (a) access to your personal information; (b) data correction to your personal information is incorrect or incomplete; (c) object to Pulltrain’s use of your personal information because there is a strong legitimate reason that we should not process your personal information that is unique to you; or (d) Pulltrain’s deletion of your personal information. If you provided us with consent related to your personal data, you can withdraw that consent at any time. You may also unsubscribe from promotional and marketing e-mails at any time by contacting us.

DATA SECURITY
We take precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction. Please note that our data security precautions are not a guarantee that that data will not be subject to unauthorized access, disclosure or destruction if our safety precautions are breached. Electronic disclosure of personal information may not always be secure or error free and we are not responsible for disclosures that happen due to transmission errors or unauthorized interception of electronic communication. We may reach out to you electronically if we discover a data security breach. Sharing personal information with us or using pulltrain.com is your agreement that we can contact you electronically to share information related to privacy and information on data security so that you can take steps to protect your information.

ENFORCEMENT
If for any reason you believe that we have not adhered to these privacy principles or you wish to object to or withdraw previously provided consent to process your personal information, please notify us by e-mail at [email protected] and we will endeavor to review and promptly correct the problem. Please use the words ‘Privacy Policy’ in the subject line.

EXTERNAL LINKS
This website may provide links to various websites that we do not control. When you click on one of these links, you will be transferred out of our website and connected to the website of the organization or company that you selected. Even if an affiliation exists between our website and a third party website, we exercise no control over linked sites. Each of these linked sites maintains its own independent privacy and data collection practices and procedures. If you visit a website that is linked to our site, you should consult that site’s privacy policy before providing any personal information.

INTERNATIONAL INFORMATION TRANSFERS
Any personally identifiable information that you provide us will be collected directly on servers located in the United Kingdom and maintained on servers located in the United Kingdom. If you are located outside the United Kingdom, this means that any information you provide will be transferred abroad. While we are committed to providing your information with the highest level of privacy protection, we believe you should know that the general level of protection for personal information in the United Kingdom may not be the same as that provided in other countries, including those that belong to the European Economic Area.

TERMS AND MODIFICATIONS TO PRIVACY POLICY
By using this website, you signify your agreement to the terms of our privacy policy. If you do not agree with these terms, please do not disclose any personal information through this site. We may modify this privacy policy at any time at its discretion and modifications are effective upon being posted on this site. You are responsible for reviewing this privacy policy periodically to ensure that you are aware of any changes to it.

If you have any questions or concerns regarding privacy on our website, please contact us at [email protected].

This policy was last updated on January, 2024.

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